Please click on the course title to view the full course description. If the class is already full, you may add yourself to the waiting list. If you require any other assistance, please feel free to email us at commed@gavilan.edu or call us at 408-852-2801.

 

 

 

add to my shopping cart

Courses: Online Classes: Professional Development

Achieving Success with Difficult People [610036] Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity. Requirements Internet access, E-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.

Starting November 11, 2009 for 6 weeks       (New lessons are released Wednesdays and Fridays)       Cost $89       Instructor: Judy Snyder

Starting December 9, 2009 for 6 weeks       (New lessons are released Wednesdays and Fridays)       Cost $89       Instructor: Judy Snyder

add to my shopping cart

Syllabus: Lesson 1     What's Your Style? Taking a look at your preferred communication style. Lesson 2     Are you someone's difficult person? Do you mostly interact as a Ruler, Thinker, Entertainer, or Relater? Lesson 3     What's the problem? What do you want to be different about the situation? About the person? About yourself? Lesson 4     What's the type? Do you know what they want? need? Lesson 5     Rulers- review of hostile/angry people; pushy people, and rude people. Lesson 6     Thinkers- review of stubborn people, silent people, and complaining people. Lesson 7     Entertainers- review of self-centered, sneaky, and manipulative people Lesson 8     Relaters- review of procrastinating, fence straddling people Lesson 9     Reviewing the problem situation Lesson 10     Selecting a general coping plan: do nothing; say goodbye, or change yourself= attitude and behavior Lesson 11     Implementing your action plan; deciding on specific techniques Lesson 12     Now what? a review of your progress and potential for future success

Back to Courses