Gavilan College Community Education

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Please click on the course title to view the full course description. If the class is already full, you may add yourself to the waiting list. If you require any other assistance, please feel free to email us at commed@gavilan.edu or call us at 408-852-2801.

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Courses: Online Classes: Professional Development

Difficult People, Achieving Success with [610036]

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Requirements
Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).

Starting February 17, 2010 for 6 weeks
(New lessons are released Wednesdays and Fridays)
Cost $95 Instructor: Judy Snyder

Starting March 17, 2010 for 6 weeks
(New lessons are released Wednesdays and Fridays)
Cost $95 Instructor: Judy Snyder

Starting April 21, 2010 for 6 weeks
(New lessons are released Wednesdays and Fridays)
Cost $95 Instructor: Judy Snyder

Starting May 19, 2010 for 6 weeks
(New lessons are released Wednesdays and Fridays)
Cost $95 Instructor: Judy Snyder

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Syllabus:

Lesson 1

What's Your Style? Taking a look at your preferred communication style.

Lesson 2

Are you someone's difficult person? Do you mostly interact as a Ruler, Thinker, Entertainer, or Relater?

Lesson 3

What's the problem? What do you want to be different about the situation? About the person? About yourself?

Lesson 4

What's the type? Do you know what they want? need?

Lesson 5

Rulers- review of hostile/angry people; pushy people, and rude people.

Lesson 6

Thinkers- review of stubborn people, silent people, and complaining people.

Lesson 7

Entertainers- review of self-centered, sneaky, and manipulative people

Lesson 8

Relaters- review of procrastinating, fence straddling people

Lesson 9

Reviewing the problem situation

Lesson 10

Selecting a general coping plan: do nothing; say goodbye, or change yourself= attitude and behavior

Lesson 11

Implementing your action plan; deciding on specific techniques

Lesson 12

Now what? a review of your progress and potential for future success

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